Information Regarding Frozen Water Lines

February 17, 2014
To: Mayor & Councilmembers, City of Oelwein residents

From: Jamie Letzring, City Administrator


Due to drastically low temperatures this winter many of our residents and water customers are experiencing frozen water service lines. We are describing this as a “severe weather event” but unlike snow, ice or rain, this event is occurring underground. Additionally, it is important to note that not all municipalities assist with the thawing of water lines but we have dedicated city crews that help our residents work through this process. While it is a frustrating situation to be in, like so many Iowa communities this year, we are at the mercy of Mother Nature.
Here are some important reminders for residents:
• Most recent status had frost levels reaching between five and six feet deep.
• Check your water temperature daily. If you are less than 40 degrees, contact City Hall and run a faucet with a pencil-sized stream of water, continuously.
• If your water service is frozen, contact City Hall. At this time, it may be several weeks before water can be restored. In some cases, warmer temperatures will be the only relief.
• You may keep toilets functioning by filling the tank with water for flushing purposes.
• We will evaluate water bills when we know the full impact of the situation. Please contact City Hall if you are without water, or running your water.
• If you are in need of drinking water or a shower, please contact City Hall and register as a resident without running water.
• Drinking water: Police Department, 20 2nd Ave SW. 10:00 – 11:00 am or 6:00 – 7:00 pm. BRING YOUR OWN CONTAINER. An officer will assist you. You must first register by calling City Hall.
• Showering: Williams Wellness Center, 317 8th Ave SE. Hours vary, check City website. BRING YOUR OWN TOWEL AND TOILETRIES. Only one shower per locker room, be aware of time constraints. You must first register by calling City Hall.


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Oelwein Police History

The Oelwein Police Department was established in 1903


The Oelwein Police Department was established in 1903 as the recognized law enforcement for the City of Oelwein

Currently the Oelwein Police Department employs:
10 Full Time Police Officers
4 Full Time Communications Operators
1 Administrative Assistant

4 Reserve (Volunteer) Police Officers


The Oelwein Police Department is located at 501 Rock Island Road, Oelwein, Iowa 50662.






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